Terms & Conditions

These terms are an agreement between you and the company that operates Veriticity. Its name, registered number and address will be stated here before these terms are final. In these terms, "we" and "us" mean that company.

They apply to the Veriticity website, the dashboard, the API, connected assistants and Sandbox. By creating an account or accepting an invitation, you agree to them. Our Privacy Policy explains how we handle personal information, and the plan details shown when you subscribe form part of this agreement.

You must be at least 18 and able to enter into a binding contract to use Veriticity.

Individual account holders. If you hold an individual account, the agreement is between you and us. If you use Veriticity for purposes outside your trade, business, craft or profession, you are a consumer, and the sections marked for consumers apply to you.

Organisations. When an organisation account is created, the person creating it confirms they have authority to accept these terms for the organisation, and the organisation becomes the customer. The organisation is responsible for its fees and for the use of its account, including by its members and the agents and applications it connects.

Members. If you use Veriticity as a member of an organisation, you agree to use it in line with these terms and the permissions your organisation gives you. You are responsible for your own conduct, not for the organisation's fees or for what other members do.

Veriticity checks purchase requests from AI agents and people against the policies an account holder or organisation sets. Each request is approved, refused or sent to a person to decide, and the decision is recorded. An approved request receives a purchase authorization: permission for that one purchase, on exactly the terms requested, until it expires.

Sandbox is a separate environment for testing policies, agents and purchasing workflows. No real purchases can be made in Sandbox, and its contents are kept separate from your Live account.

Veriticity does not make payments, hold funds or process cards for purchases. An authorization is permission to buy, recorded by Veriticity. It is not a payment, a guarantee that a merchant will accept the purchase, or a guarantee that the purchase will succeed, arrive or match its description.

Checkout, payment, delivery, returns, refunds, warranties and the merchant's own obligations are between the buyer, the merchant and their payment provider, under their terms. Your subscription to Veriticity is the only thing we charge you for.

Veriticity doesn't verify merchants, products or prices for you. A merchant your organisation adds to its records is your organisation's decision to trust it, not an identity check by us. An outcome reported for a purchase records what the person or agent reporting it said.

You are responsible for the AI agents, assistants, applications and integrations you connect to Veriticity or allow to act for you, and for what they submit. AI agents can make mistakes, misread instructions, give inaccurate information or act in unexpected ways.

Veriticity decides on the information it receives and the policies in effect when it decides. It can't know whether a request reflects what you intended. Set policies, limits, permissions and approval requirements that suit how you use your agents, and review them as that use changes.

Assistants, merchants, payment providers and other third-party services operate under their own terms. They can fail, change or stop working, and we aren't responsible for them.

This section doesn't limit our responsibility for our own breach of these terms, our negligence or a security failure in our systems.

Keep your password, API keys and other credentials secure, and don't share them. You're responsible for activity carried out with your credentials, or by agents and applications you connected, unless it results from our breach of these terms, our negligence or a security failure in our systems.

Control who has access. Organisation owners and administrators decide who is a member, what role each member has, which agents and applications are connected and which credentials exist. Remove access that's no longer needed.

Configure and review your policies, spending limits and approval requirements. Make sure the requests your agents and members submit are authorised by you and lawful.

Check information before relying on it where the consequences matter, including decisions, budgets and records shown in Veriticity.

Keep the systems you connect to Veriticity secure. If you suspect that an account, credential or connected system has been compromised, withdraw the affected credentials and connections and tell us at security@veriticity.com promptly.

You must not use Veriticity to arrange or facilitate a purchase or activity that is unlawful, or in breach of sanctions.

You must not try to get around a plan limit, rate limit, permission or security control; access an account, organisation or data that isn't yours; disrupt, overload or probe the service for vulnerabilities without our written permission; or upload malicious code.

You must not submit information you know to be false in order to change a decision, copy, resell or reverse engineer the service except as the law allows, or use it in a way that harms other customers.

A new account starts with a 14-day free trial, once per person. No payment details are needed. The trial includes a set number of purchase requests in Live for the whole trial, which doesn't reset, and limits on agents, members, policies, credentials, connections and webhooks, as shown on our Pricing page.

When the trial ends you aren't charged, and your account doesn't move to a paid plan. New purchase requests in Live are refused, and pending approvals and unused purchase authorizations can't be used, until the owner chooses a paid plan. Your account, Sandbox and what you've set up stay as they are. Starting a paid plan during the trial ends the trial straight away.

Each paid plan has the prices and limits shown on our Pricing page and in your account when you subscribe, including the number of purchase requests each month and the number of agents, members, policies, credentials, connections and webhooks. When a limit is reached, further requests or additions of that kind are refused until the limit resets or you change plan. Limits apply in Live; Sandbox requests don't count towards any allowance.

Paid plans are billed in advance, monthly or annually, through Stripe, and renew automatically at the end of each period until cancelled. Only the organisation's owner can change or cancel its plan. Prices are in pounds sterling. Whether prices include VAT will be stated here and on the Pricing page before paid plans are available.

Moving to a higher plan takes effect immediately, and you're charged the difference for the rest of the current period. Moving to a lower plan takes effect at the end of the current period. Switching between monthly and annual billing takes effect immediately and starts a new period. If you move to a plan whose limits you exceed, agents and organisations above the limit become inactive and you can't add more of anything over the limit; nothing is deleted.

You keep the price you subscribed at until you change plan. A new price applies only to new subscriptions.

If a payment fails, you keep your plan for 7 days while you update your payment details, and the owner is told. If it isn't paid in that time, the plan ends, the unpaid amount is cancelled, and your account has no plan until the owner chooses one, as when a trial ends. You can't change plan while a payment is overdue.

You can cancel a paid plan in Settings. It stays active until the end of the period you've paid for, then your account has no plan until the owner chooses one, as when a trial ends. Fees already paid aren't refundable, except where these terms or the law say otherwise.

For consumers: you have a legal right to cancel a new subscription within 14 days of subscribing. If you asked for the service to start during that time, we may deduct an amount for the service provided before you cancelled. To cancel in this period, contact support@veriticity.com.

You keep all rights in the information you and your agents put into Veriticity, including your policies, purchase requests and records. You give us permission to host, copy, process, transmit and display it only as needed to provide, secure, maintain and support the service, and as the law requires.

Our Privacy Policy explains how we handle personal information. Where we process personal information on an organisation's behalf, the terms on which we do so will be set out here before these terms are final. Nothing in these terms limits a person's rights under data protection law.

You're responsible for having the right to submit the information you put into Veriticity, and for not including personal information a purchase doesn't need. Members whose role allows it can download the organisation's purchase and audit records.

We protect the service with measures suited to the risk. We don't promise that it is free from vulnerabilities or that information can never be lost, so keep your own copies of anything you can't afford to lose.

We and our licensors own Veriticity: its software, design, documentation and brand. While these terms apply, we give you a non-exclusive, non-transferable right to use the service for your own or your organisation's purposes, in line with these terms. You don't get any other rights in it.

If you send us suggestions or feedback, we may use them without restriction or payment. This doesn't give us any rights in your data.

We work to keep Veriticity available, but we don't promise uninterrupted or error-free service, and there is no service level agreement unless we agree one with you in writing. The service may be unavailable during maintenance, and it depends on providers such as hosting, database, email and payment services.

We may change, add or remove features. If we remove a feature that's a material part of a paid plan, we'll tell the owner in advance where we can, and you can cancel. Features we describe as early access or beta may change or end at any time. Sandbox may be reset or changed at any time.

We may restrict or suspend an account, organisation, credential or connection where it's reasonably necessary to protect the service, you or other customers, or to comply with the law: for example, a suspected compromise, fraud or unlawful activity, a serious or repeated breach of these terms, or activity that threatens the service.

Where we can, we'll tell you first, explain why and give you a reasonable chance to put things right. We may act immediately where that's needed to prevent harm or comply with the law. We'll lift a suspension once the reason for it no longer applies.

While an organisation is suspended, its API keys and connected applications are refused, purchase requests aren't evaluated, its authorizations can't be used, and requests waiting for a person can't be approved or rejected. Its records are kept.

You can end this agreement at any time by closing your account in Settings. You can't close your account while a paid subscription is active, or while you're the only owner of an organisation that has other members. Closing it signs you out, removes you from every organisation and stops the connections you granted. If you were an organisation's only member, the organisation is closed too, and its credentials and authorizations stop working.

We may end this agreement if you materially breach these terms and don't put it right within a reasonable time after we tell you, straight away if the breach can't be put right or is serious, or on 30 days' notice for any other reason. If we end it for a reason other than your breach, we'll refund any fees paid for the period after it ends.

When your agreement ends, your access ends and the connections you granted stop working. When an organisation's agreement ends, its credentials, connections and unused authorizations stop working too. Download any records you need before you close your account. We keep records for the periods set out in our Privacy Policy. Sections of these terms that by their nature should continue, including those on fees owed, indemnity, liability and disputes, continue after the agreement ends.

This section applies to business customers, not to consumers.

You will indemnify us against claims made against us by third parties, and the losses, damages and reasonable legal costs we incur as a result, to the extent they arise from: your use of Veriticity in breach of the law; information, content or instructions you or your agents submit that infringe someone else's rights or the law; a purchase request or other action submitted with your credentials, by your agents or by applications you connected, that you didn't authorise; or your breach of "Acceptable use".

You don't have to indemnify us to the extent a claim results from our breach of these terms, our negligence, fraud or wilful misconduct, or a security failure in our systems.

To rely on this indemnity, we will tell you about the claim promptly (a delay only reduces what you owe to the extent it harmed your position), let you control its defence and settlement with advisers reasonably acceptable to us, and give you reasonable help at your cost. We may take part with our own advisers at our own cost. You won't settle a claim in a way that requires us to admit fault, pay anything you don't cover or take any action, without our consent, which we won't unreasonably withhold.

The limits in "Our liability" limit our liability. They don't limit what you owe under this section.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that the law doesn't allow to be limited or excluded.

We aren't responsible for the acts or failures of merchants, payment providers, AI assistants or other third parties, or for events outside our reasonable control.

If you're a business customer: we aren't liable for loss of profit, revenue, business, contracts, opportunity, anticipated savings or goodwill, for loss or corruption of data, or for any indirect or consequential loss. We aren't liable for the amount paid for any purchase, or for loss arising from a purchase being made or not made, unless it was caused by our failure to apply your policies as configured; any such liability is subject to the limit below. Our total liability to you for all claims arising from or in connection with these terms in any 12-month period is limited to the greater of the fees you paid and owed us in the 12 months before the event giving rise to the first claim, and £100.

If you're a consumer: we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, or for business losses, because the service is provided for your personal use. Nothing in these terms affects your legal rights as a consumer.

Our officers, employees and contractors may rely on this section as if they were party to these terms.

We may change these terms. If a change materially affects you, we'll tell account holders and organisation owners by email or in the dashboard at least 30 days before it takes effect, unless it's needed sooner for legal, security or regulatory reasons. If you don't agree, you can cancel your plan or close your account before the change takes effect.

Each version has a version number and an effective date, shown at the top of this page.

If something goes wrong, please contact us first at support@veriticity.com and we'll try to resolve it.

The law that governs these terms and the courts that can hear disputes will be stated here before these terms are final. If you're a consumer, you keep the protection of the mandatory laws of the part of the UK where you live, and you can bring proceedings in your local courts.

These terms, together with the plan details shown when you subscribe, are the whole agreement between us about Veriticity. If a court finds part of them unenforceable, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.

You can't transfer your rights under these terms without our consent. We may transfer ours to a company that takes over Veriticity, provided your rights aren't reduced. Apart from "Our liability", nobody else has the right to enforce these terms.

Questions about these terms go to support@veriticity.com. Security concerns go to security@veriticity.com.