How can we help?

Choose “Forgot password” on the sign-in page and we'll email you a link to set a new one. It goes to the address on your account.

• Reset your password

Check your spam or promotions folder first. If it isn't there, try signing in: you'll be offered a new verification link.

• Sign in

Change both in Settings, under Security. An email change takes effect when you confirm the link we send to the new address. In Sandbox, account security is managed in Live.

Change your password from Settings, sign out your other devices, revoke any API key you didn't create, and email our security address. security@veriticity.com

Claude and ChatGPT, on the web and their desktop apps. Their phone apps can't be set up yet. Other assistants are being tested, and your own agents can use the API with an organisation account.

Open Settings, then AI & developer connections, choose your assistant and follow the steps shown. You'll approve the connection in Veriticity, and the assistant then acts for one of your agents.

• MCP guide
• Recommended assistant instructions

No. A connected assistant can check, request and read its own purchases, but only an owner or admin approves, in the dashboard.

Revoke it in Settings, under AI & developer connections. It stops working on its next request. Anything it left waiting for approval stays for a person to decide.

Open it in Transactions. Each decision shows the rules that applied, what each one found, and the reason for the outcome.

A request no active policy covers is rejected. Check that a policy is active and applies to the agent that made the request.

• Policies guide

Yes. Simulate a purchase against a policy to see how it would be decided, without recording anything.

Limits don't convert currencies. A limit set in one currency can't confirm a purchase in another, so that rule can't be satisfied by it.

Owners and admins. They're emailed when a request needs them, and decide in Approvals. Users can request purchases but can't approve them.

Your organisation sets how long requests wait. When the time runs out the request expires and its budget hold is released; the agent needs to ask again.

An authorization covers one purchase on exactly its terms, can be used once, and expires. If anything differs, or it has expired or been used, request the purchase again.

• Purchases guide

No. Approved means the purchase may go ahead. Your checkout or purchasing system makes the purchase, after checking the authorization.

Owners issue keys in Settings, under API keys. Keys need an organisation account. A key is shown once: if it's lost, issue a new one and revoke the old.

• Authentication guide

Sandbox keys only work in Sandbox and Live keys only in Live. Check the key hasn't expired or been revoked, and that you're calling the right environment.

• Error reference

Check the endpoint in Settings, under Webhooks: it shows recent deliveries and lets you send a test. Make sure you verify the signature with that endpoint's own secret.

• Webhooks guide

Clients other than the supported assistants are registered by hand. Send us its name, what it does, and the redirect URIs it uses.

Sandbox is a separate environment with its own agents, keys, policies and history, for trying things before they count. Neither environment moves money.

• Sandbox guide

Use Copy to Live from Sandbox. Policies and agents are copied, agents arrive switched off, and keys and connections are never copied.

Sandbox sends real emails, marked so you can tell them apart. Nothing in them affects Live.